Privacy Policy
This policy explains how we collect, use, and protect your personal information.
The Handbag Vault respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights in relation to your personal data.
For the purposes of UK data protection law, The Handbag Vault is responsible for the personal information collected through this website.
1. Information We Collect
When you visit our website, contact us or place an order, we may collect personal information including:
• Your name
• Email address
• Billing and delivery address
• Telephone number, where provided
• Order and transaction details
• Payment confirmation and limited payment-related information
• Communications you send to us, including customer service, return and refund enquiries
• Technical information such as your IP address, browser and device information
• Information about how you use our website, where collected through cookies and analytics
Payment card information is processed by the payment services available through our website. The Handbag Vault does not directly store your full payment card details.
2. How We Use Your Information
We may use your personal information to:
• Process, manage and deliver your orders
• Take and confirm payments
• Communicate with you about your purchase
• Handle returns, refunds and customer service enquiries
• Prevent and investigate fraud or misuse of our website
• Maintain appropriate business, transaction and accounting records
• Comply with our legal and regulatory obligations
• Operate, secure and improve our website
• Understand how customers use our website, where appropriate
We will only use your personal information where we have a lawful basis for doing so.
Depending on the circumstances, this may include processing that is necessary to perform our contract with you, comply with a legal obligation, or pursue our legitimate business interests, provided those interests do not override your rights and interests.
Where consent is required, for example for certain non-essential cookies or marketing communications, we will rely on your consent.
3. How We Share Your Information
We do not sell your personal information.
We may share personal information only where reasonably necessary to operate our business, fulfil your order or comply with the law.
This may include sharing relevant information with:
• Website and e-commerce service providers, including Squarespace
• Payment processors and payment service providers
• Delivery and courier companies
• Professional advisers and service providers where reasonably necessary
• Fraud prevention and security providers
• Government, regulatory, law-enforcement or other authorities where required by law
We only provide the information reasonably necessary for the relevant purpose.
4. Payments
Payments made through our website are processed using the payment methods and payment providers available at checkout.
Payment providers may process your personal information in accordance with their own privacy policies.
The Handbag Vault does not directly store your complete debit or credit card details.
5. Delivery
To fulfil your order, we may provide your name, delivery address and other necessary delivery information to the postal or courier service responsible for delivering your purchase.
This information is provided for the purpose of arranging and completing delivery and dealing with any delivery-related issues.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, provide essential checkout and security functions, remember preferences and understand how visitors use the website.
Some cookies are necessary for the website to function. Other non-essential cookies, including certain analytics cookies, will be used only where permitted by law and, where required, with your consent.
Where available, you can manage your cookie preferences through the cookie controls provided on our website. You can also manage cookies through your browser settings.
Please note that disabling essential cookies may affect the operation of certain parts of the website.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, dealing with customer service matters and meeting our legal, accounting and tax obligations.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to delete it securely or anonymise it where appropriate.
8. Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.
Our website and online transactions also rely on security measures provided by our website, hosting and payment service providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your personal information
• Request the transfer of certain personal information to you or another organisation
• Withdraw consent where we rely on consent to process your information
These rights are not absolute and may not apply in every circumstance.
If you would like to exercise any of these rights, please contact us using the details below.
10. Marketing Communications
We will not send you marketing communications by email unless we have an appropriate lawful basis to do so.
Where you have consented to receive marketing communications, you can withdraw your consent at any time by using the unsubscribe option provided or by contacting us.
Withdrawing consent to marketing will not affect communications that are necessary to process or manage an order you have placed.
11. International Data Transfers
Some of the service providers used to operate our website, process payments or provide other business services may process personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
12. Children's Privacy
Our website and products are not specifically directed at children, and we do not knowingly seek to collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or the way we process personal information.
The latest version will be published on this website with the date it was last updated.
14. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or you wish to exercise your data protection rights, please use Privacy Support.