Returns Policy

This policy applies to all purchases made through our website.

1. Eligibility for Returns

We accept returns in accordance with your statutory rights and our Returns Policy. If you wish to cancel your purchase, please notify us within 14 days of receiving your order.

Returned items should include all accessories, dust bags and packaging supplied with the item and, wherever possible, should be returned in the same condition in which they were received.

You are welcome to carefully inspect your purchase on receipt. We ask that you do not use or wear the item beyond what is reasonably necessary to inspect its nature, characteristics and condition.

We do not offer exchanges because each pre-owned handbag is a unique item, but eligible items may be returned in accordance with this policy.

Please leave The Handbag Vault serialised security tag attached while deciding whether you wish to keep your purchase.

2. The Handbag Vault Security Tag

Every handbag is dispatched with a unique serialised security tag. The serial number is recorded by The Handbag Vault before dispatch and helps us verify the identity and condition of an item in the event of a return.

If you are considering returning your purchase, please do not remove, cut, replace, alter or tamper with the security tag.

We recommend inspecting your handbag carefully, including its exterior, interior, hardware and accessories, before removing the tag.

Where an item is returned without its original security tag attached, or where the tag has been altered or tampered with, we will inspect the item against our dispatch records and photographs.

If handling of the item has gone beyond what is reasonably necessary to establish its nature, characteristics and condition, we may make an appropriate deduction from the refund to reflect any resulting reduction in value, where permitted by law.

The security tag also assists us in protecting our customers and The Handbag Vault against fraudulent or substituted returns.

Nothing in this Returns Policy affects your statutory rights, including your rights where an item is faulty, damaged or not as described.

3. Return Shipping

Unless the item is faulty, damaged or not as described, customers are responsible for the cost of returning their order.

Due to the value of our items, we strongly recommend using Royal Mail Special Delivery or another fully tracked and appropriately insured service and retaining proof of postage.

Customers are responsible for ensuring returned items are packaged securely and appropriately for transit.

Where an item is faulty, damaged or not as described, please contact us before arranging the return so that we can provide appropriate return instructions.

4. How to Start a Return

To begin a return, please contact us via the Returns Request link with your order number and tag serial number.

5. Returning Your Item and Refunds

After notifying us that you wish to cancel your purchase, you must return the item without undue delay and no later than 14 days after notifying us.

Once the returned item has been received, it will be inspected against our dispatch records, photographs and recorded security-tag details.

We will issue any refund due within 14 days of receiving the returned item, or receiving evidence that it has been sent back, whichever is earlier. We may withhold the refund until we have received the item or evidence of its return.

Eligible refunds will include the original standard delivery charge, where required by law. Customers remain responsible for return postage for change-of-mind returns. Where an item is faulty, damaged or not as described, your statutory rights apply.