Refund Policy

1. Refund Conditions

Once a returned item has been received, it will be carefully inspected and compared with our dispatch records, photographs and, where applicable, its unique serialised security tag.

We will check the item's condition, accessories and packaging and assess whether it has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition.

Where excessive handling, use, damage, odour transfer or another change in condition has resulted in a reduction in the item's value, we may make an appropriate deduction from the refund where permitted by law.

Removal or tampering with the security tag will prompt additional inspection of the returned item but does not affect any statutory rights you may have.

2. Refund Method

Refunds are issued to the original payment method only. We cannot issue refunds to alternative accounts or cards.

Where required by law, the refund will also include the cost of the standard delivery option applicable to the order. If you selected a more expensive delivery method than our standard delivery option, any additional delivery cost may not be refundable.

3. Refund Timeline

Where a refund is due, it will be made to the original payment method and processed as soon as possible and no later than the applicable statutory deadline.

We aim to process approved refunds within 5–7 business days of receiving and inspecting the returned item. Your bank or payment provider may require additional time for the funds to appear in your account.

4. Important Return & Refund Conditions

Please leave the unique serialised security tag attached while inspecting your purchase and deciding whether you wish to keep it.

Items returned to us will be inspected against our dispatch records and photographs. Where an item's condition has been altered through use, damage, excessive handling, odour transfer or other treatment beyond what is reasonably necessary to inspect it, this may result in a deduction from the refund to reflect any reduction in value, where permitted by law.

Customers exercising their right to cancel should notify The Handbag Vault within 14 days of receiving their order and then return the goods within 14 days of notifying us of the cancellation.

These provisions do not restrict your statutory rights where an item is faulty, damaged or not as described.

If you need help, use the Refund Support link.